The Angus & Pete Show

Ep1 - A is for Analyst

In their first episode, hosts Angus and Pete delve into the world of industry analysts, exploring their influence on vendor relationships and buying decisions. They discuss the importance of understanding the analyst community, the implications of reports like the Magic Quadrants, and how buyers can navigate these relationships effectively. The conversation emphasizes the need for transparency and critical thinking when relying on analyst reports for decision-making.
Takeaways
Analysts play a crucial role in influencing vendor perceptions.
Buyers should not solely rely on analyst reports for decisions.
Transparency in vendor-analyst relationships is essential.
The information in analyst reports can often be outdated.
buyers should question the sources and biases of analyst reports.
Keywords:
Angus and Pete Show, industry analysts, Magic Quadrant, vendor relationships, buying decisions, consulting, market analysis, analyst summits, CCaaS, Contact Centre, Contact Center

The Angus & Pete Show - Trailer

Call centre. Contact centre. Customer engagement. Customer service. Customer experience. CX. Whatever you're calling it this week, we take a good, hard look at the technology "supply and buy chain" to uncover what vendors, resellers, analysts, consultants, adopters and users get up to. 
Industry veterans Angus and Pete discuss the realities, motivators and challenges of the tech eco-system to help sellers be better sellers and buyers be better buyers.
Views and opinions are strictly those of the presenters and their guests and should not be taken as advice (goodness knows, we're not qualified to advise you about anything) nor as representing any third-party.